Solving Conflicts Through Workplace Mediation

As awkward as it might feel, conflict is a natural part of life. In the workplace, conflict can arise from differing opinions, misunderstandings, and personality clashes. However challenging it may seem to manage, conflict has the potential to make your business stronger by driving innovation and new ideas. While most businesses are afraid of conflicts or try to avoid them at all costs; however, this is not the right approach. Conflicts in the work environment can be resolved with mediation. Let’s dive into some details…

What is workplace mediation?

Mediation is a collaborative approach to managing conflicts, where stakeholders work together to find solutions. Mediation is not about who is “right” or “wrong”, but rather about achieving results that work for everyone involved. When it comes to the workplace, mediation can be used to resolve disputes and address issues related to employment, including everything from compensation and benefits to terminations, hiring, and promotions. In fact, mediation is a tried and true way to resolve workplace conflict, where the parties agree to use a neutral third party to help them reach a mutually beneficial solution.

How does mediation work to resolve conflict in the workplace?

Mediation is a process that brings together two sides of a dispute, and they work with a neutral third party to explore options, exchange views and find a solution that works for everyone involved. The mediator facilitates the discussion and serves as a “bridge” between the two parties. The goal of the mediation process is to achieve an outcome that is fair for everyone involved. The mediator does not take sides or put their opinion on the table. The mediator will not tell you what to do but instead encourages you and the other party to work together to find a solution that works for everyone. Mediation can resolve conflict in the workplace in many ways. If a dispute arises between employees and managers, mediation can help the parties identify and address the issues. If you and a co-worker are having disagreements, mediation can help you to find a solution that works for both of you.

Why is workplace conflict so difficult to manage?

When conflict arises at work, the parties involved can experience a variety of emotions and feelings, including anger, frustration, and disappointment. These feelings can lead to impulsive reactions and heavy emotions. This can be difficult to manage, especially if it is between two people who work closely together. When there is a disagreement, it’s important to remember to use appropriate policies and procedures. It is also important to use good judgment and keep emotions out of the discussion. When emotions run high, people are less likely to make rational decisions. This can make it difficult to manage and resolve workplace disputes.

3 ways to resolve workplace conflict with mediation

– Negotiate a Mutual Agreement – The parties in a dispute can work with the neutral mediator to explore options and find a solution that works for everyone. This mutually acceptable solution is one of the key benefits of mediation.

 – Resolve the Root Issue – Most workplace disputes stem from underlying issues, such as misunderstanding, communication breakdown, or feeling of being unheard. 

– Establish New Norms – When you and your co-workers adopt good mediation practices, you can help to reduce the number of conflicts that arise in the workplace.


When conflict arises in the workplace, it is important to manage the situation effectively. This can be challenging when emotions are running high among employees. When you are able to step back and approach the situation with a neutral perspective, mediation can help you to resolve the dispute and move forward as a stronger team. By remembering that mediation is not about “winning” or “losing”, but rather finding mutually beneficial solutions, you can successfully resolve workplace conflict with mediation.

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