Top 4 Traits of an Effective Mediator

As a neutral third party who brings opposing parties together to find common ground, the mediator plays an important role in conflict resolution. By facilitating discussions and offering unbiased advice, the mediator helps both sides reach an agreement. Whether you’re new to mediation as a profession or are looking to hone your skills, it pays to know what makes an excellent mediator. The person who acts as a neutral third party in conflict resolution proceedings has great potential as a mediator only if he or she meets certain requirements. That being said, not everyone is cut out for this job. In order to help you understand if you meet the criteria for becoming a successful mediator, we’ve outlined 4 qualities you need to have if you want to become one:

Good listening skills

Listening is perhaps the most important quality of a good mediator. It is, after all, the mediator’s job to listen to both parties and ask questions that will help them to clarify their positions. By listening well, the mediator can then refer to both sides’ arguments in order to propose a solution to the conflict. Good listening skills include taking notes, making sure not to interrupt the parties, and asking follow-up questions where needed. A mediator who listens carefully will be able to notice important details that might otherwise be overlooked. For example, if one party is reluctant to share certain details about their situation, the mediator will need to listen carefully to what they do disclose in order to understand the situation properly.

A good sense of empathy

Another important quality of a good mediator is empathy or having the ability to understand and relate to the other parties’ emotions. This way, the mediator is able to put themselves in others’ shoes and form an accurate picture of the conflict. Being empathetic also means being able to understand the parties’ positions and what motivates them. During mediation, the mediator will need to work with the other parties to draft an agreement that is acceptable to all of them. In order to do so, they must be able to understand their needs and concerns and address them accordingly.

Expertise in conflict resolution

Conflict resolution is what mediation is all about. Therefore, mediators must have a good grasp of the different types of conflicts out there, as well as the strategies and techniques that can be used to resolve them. Mediation can be used to address many types of disputes, including commercial, business, family, and employment-related issues. The mediator must have the knowledge needed to determine which conflict-resolution method is most suitable for each situation.


In order to facilitate an environment of mutual respect and trust between the parties involved, the mediator must remain neutral. It is important that the mediator does not take sides, as doing so could jeopardize their ability to facilitate a successful resolution to the conflict. In order to remain unbiased, a mediator must be objective and have a clear understanding of their role in the proceedings. A mediator should not try to influence the parties’ decisions or offer solutions until they are asked for their opinion.


Now that we’ve outlined 4 qualities you need to have if you want to become a successful mediator, it’s time to conclude this article. If you’ve ever considered becoming a mediator or want to hone your existing mediation skills, this article is for you. We’ve outlined 4 qualities you need to have in order to become a good mediator. These include good listening skills, a good sense of empathy, expertise in conflict resolution, and neutrality. When you meet these criteria, you can be sure that you will succeed as a mediator.

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