Negotiation is the art of resolving conflict. In order to negotiate successfully, you need to understand what drives the other party, what their goals are, and why they have those goals. Negotiation is about finding a solution that works for everyone involved. This can be challenging, especially if you’re not sure how to resolve conflict in a productive manner. After all, negotiation involves two parties with different interests and needs. Sometimes this difference can spark animosity or discord between the parties involved. However, if you know how to negotiate effectively, you’ll be able to reach an agreement that benefits both sides. Here are seven ways to resolve conflict during negotiation:
Be flexible and willing to compromise
Many people think negotiation is about getting what you want, no matter what the other party wants. However, negotiation is actually all about give-and-take. If you walk into a negotiation with unyielding, inflexible expectations, you’ll likely walk away with nothing. When you’re negotiating, think about what you’re willing to give up for what you want. Being flexible and willing to compromise will help you find a solution that works for everyone involved.
Ask questions and listen
When you first sit down to negotiate, you shouldn’t immediately jump into talking about your needs and wants. Instead, you should use this time to learn more about your negotiating partner and what they want. Ask questions and actively listen to their responses. You can also use reflective listening to show your partner you’re actively listening and interested in what they have to say. Reflective listening is when you repeat back what you’ve heard your partner say but in your own words. Doing this will show your partner that you’re interested in what they have to say. In addition to listening to your partner, you should also actively listen to yourself. This means paying attention to your feelings and thoughts as the negotiation progresses.
Develop options before you negotiate
Before you sit down to negotiate, it can help to think about the various options you have available. Developing options before you negotiate can help you have more flexibility during the negotiation process. Remember, you don’t have to reveal these options to your negotiating partner. Doing so might give away some of your negotiating power. Still, having these options in your back pocket can help you achieve a solution that works for everyone involved.
Negotiation is all about trust. In order to negotiate successfully, you must trust that your negotiating partner is going to keep their promises and uphold their part of the agreement. You also need to trust that your partner is acting in good faith by being honest and open with you. On the flip side, you also need to trust that your partner trusts you. This might seem like a strange suggestion, but it’s important. When you first sit down to negotiate, you might feel like you need to prove yourself to your partner. However, you don’t want to do this at the expense of your partner. Instead, you should work to establish trust with your partner. For example, you can begin by being open and honest about your goals and interests. You can also be trustworthy by keeping your word and upholding the agreement once it’s been made.
Know your walk-away point
Before you negotiate, you should think about what your walk-away point is. Your walk-away point is the point at which you’d be willing to walk away from the negotiation without a deal. Figuring out what your walk-away point is can help you maintain a level head during the negotiation process. It’s important to keep in mind that your walk-away point doesn’t necessarily have to be a specific dollar amount or terms. Instead, your walk-away point could be related to a certain outcome. You should also pay attention to your partner’s walk-away point. You can often get a sense of what it is by listening to your partner talk and asking questions.
Try negotiating collaboratively
Negotiation is often depicted as a battle between two parties with opposing interests. However, this doesn’t have to be the case. You can choose to negotiate collaboratively instead. Collaborative negotiation is a process that involves both parties working together to achieve their goals. Collaborative negotiation can be more challenging than traditional forms of negotiation. However, it can be beneficial for both parties involved.
Negotiation is the art of resolving conflict. To be successful at negotiation, you must be flexible and willing to compromise, ask questions and listen, develop options before you negotiate, establish trust, know your walk-away point, and try negotiating collaboratively. Follow these tips, and you’ll be able to find mutually beneficial solutions to problems at work and in your personal life.